Terms & Conditions
1. Consultations & Appointment Booking
To confirm a booking for a non-surgical consultation or treatment, a £50 holding deposit is required. This amount may be used towards treatment or product purchases, or refunded if no further booking is made.
For surgical consultations, an upfront fee ranging from £200 to £350 is required to secure an appointment with one of our surgeons.
2. Deposits, Cancellations & Missed Appointments
All deposits and consultation fees are non-refundable if:
- You fail to attend your appointment, or
- You cancel or reschedule with less than 48 hours’ notice
In these circumstances, the £50 deposit will be retained and will not be refunded.
For patients who have pre-paid a course of treatments, one session will be deducted in place of the fee.
If you arrive more than 15 minutes late, we reserve the right to cancel the appointment. In such cases, the cancellation charge will apply. Alternatively, the appointment may proceed with reduced consultation or treatment time, at our discretion.
Where an appointment is cancelled due to late arrival, the £50 deposit may be redeemed against a treatment, provided that a treatment appointment is booked and completed within 14 days of the original appointment date.
While we always aim to run on schedule, appointments may occasionally need to be postponed or cancelled due to circumstances beyond our control. Where possible, we will notify you in advance. Compensation is not offered in the event that the clinic needs to cancel or rearrange an appointment.
Cancellations or changes to appointments must be made by telephone or email only. Messages via social media or other channels will not be accepted.
3. Treatment Courses
All pre-paid treatment packages are non-refundable.
Courses must be used within their stated validity period, typically between 3 and 12 months, depending on the treatment type.
4. Complaints Procedure
We are committed to providing a high standard of care and take all concerns seriously. If you are dissatisfied with any aspect of your experience, please raise the matter with a member of our Patient Care or Coordination team as soon as possible so we can attempt to resolve it promptly.
If the issue remains unresolved, you may submit a formal written complaint via email.
All formal complaints will be:
- Acknowledged in writing within 2 working days, and
- Fully investigated, with a written outcome provided within 20 working days of acknowledgement.
Formal complaints should be sent via email to info@amazinu.co.uk
5. Age Policy
In line with Care Quality Commission (CQC) regulations, we are unable to provide treatments to individuals under the age of 18.
Patients attending appointments with children under 16 years old must ensure another responsible adult is present to supervise them for the duration of the appointment. If this requirement is not met, the appointment may be cancelled, and the standard cancellation policy will apply.
6. Laser & Light-Based Treatments
If you attend an appointment and are deemed unsuitable for laser or light-based treatment due to recent sun exposure, tanning beds, or fake tan, the appointment will be cancelled and the cancellation policy will apply.
It is the patient’s responsibility to follow all pre-treatment guidance provided by the clinic.
